Peace of Mind for the Enterprise

Logitech Select is a comprehensive service plan that delivers reliability, continuity, and peace of mind for the enterprise.

It provides ultra-responsive 24/7 support, a dedicated Customer Success Manager¹, product replacement, accelerated RMA, onsite spares¹, and advanced insights and analytics including customisable alerts through ServiceNow integration for Logitech Sync users.²

Ensure your video collaboration solutions are always ready and operational when your teams need them with a backup plan that’s focused on uptime and business-class performance from a vendor you know and trust.

What’s Included

A Comprehensive, All-In-One Service Plan

24/7 Enterprise-Grade Support

Logitech video collaboration solutions are enterprise quality and extremely reliable. But should an outage occur when downtime is not an option, you can rely on 24/7 solution-level technical support to provide the right level of assistance fast. Think of Logitech Select as a help desk staffed by video collaboration specialists with expertise using Microsoft Teams^®, Zoom Rooms^™ and in-room appliances running Windows^® and Android^™ operating systems.

Dedicated Success Manager

Logitech video collaboration solutions and standalone products make online teamwork simple and easy. Yet, we know there are times when having a new perspective on your solution is helpful. That’s when a dedicated Logitech Customer Success Manager can lend support to enterprise customers with 50+ rooms installed. Your CSM is a trusted advisor, analytics-based consultant, and issue-resolution advocate who personally champions your needs.

Product Replacement & Advanced RMA

Expect the best but plan for the unpredictable. Logitech Select provides peace of mind with product replacement covering all your Logitech devices in a Select-enabled room, without the need for a separate, device-specific extended warranty³. Together with next-business-day expedited delivery⁴ of replacements if needed, you minimise downtime and keep your business running smoothly in the event of equipment failure. We’ve got you covered.

RMA in an Instant

Some video collaboration spaces—like boardrooms and training facilities—are business-critical and too essential to wait 24 hours for new equipment if a product failure occurs. Instant RMA provides the fastest product replacement possible with onsite spares for enterprise customers with 50+ Logitech video collaboration rooms installed.

Sync Insights Inform Optimisation

Logitech Sync compiles and reports data about how people use rooms and devices to help you optimise your collaboration spaces and technologies. Logitech Select includes advanced Sync insights and analytics to help you easily implement, manage, and monitor your video collaboration solutions at scale.

ServiceNow Workflow Integration

Want immediate notifications in existing workflows? Logitech Sync makes it easy for IT to monitor and manage meeting room devices and push firmware updates all from a unified web dashboard. The ServiceNow integration adds push notifications for events like device disconnection and room overcrowding, so IT can maximise room availability and uptime while maintaining a healthy and connected workplace.

How It Works

Easy Access
Use single sign-on (SSO) to access Logitech Select with your existing username and password. Administrators can adjust permissions to give multiple users access to specific functions.

Simple Ticket Creation
Requesting assistance from Logitech is streamlined and simple with prompt and expert issue resolution always just a few clicks away.

Real-Time Tracking
See ticket status and track RMA requests quickly and easily through the Select portal.

Sync Insights
Logitech Sync simplifies remote monitoring and device management while providing deep insights into device and room usage.

Comprehensive Service For Room Solutions

Reliability, continuity, and peace of mind accompany each room you designate for a Logitech Select service plan. One Select plan works for most rooms and hardware. It’s service delivered with simplicity. Count on our expert assistance and tools to minimise downtime and ensure your video collaboration solutions are always ready and operational when your teams need them.

A service plan for every room no matter the size

Small Room Solutions

Medium Room Solutions

Large Room Solutions

Speak to a specialist to learn more about Logitech Select

Speak to a Specialist